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FAQs

Shipping

Shipping typically takes between 3-5 business days. However, unforeseen delays due to inclement weather or other circumstances may extend this period. In such cases, we’ll notify customers via our website.

Returns

All sales are final, and we currently do not accept returns or exchanges unless items are damaged, lost, or stolen. We apologize for any inconvenience.

Order Status

Need an update on the status of your order? Simply send us an email at support@cre8tuitiveshop.com with your order number and one of our team members will provide you with an update on your order status.

Order Tracking

After your order is fulfilled, you’ll receive an email with tracking information. If you don’t receive this email, contact us at support@cre8tuitiveshop.com with your order number.

Package Insurance

We offer package insurance through Route to cover damages, defects, and lost or stolen goods. If you opt out of this protection at checkout, contact support@cre8tuitiveshop.com for assistance.

Damaged or Defective Products

If you receive a damaged or defective item, or if your product is lost or stolen and you purchased package insurance, please contact Route to file a claim. If you didn’t purchase package insurance and the above applies to you, email returns@cre8tuitiveshop.com within 14 days of receiving the product with relevant details. We’ll review your claim and work towards a resolution. Worn items are not eligible for returns.

Shirt Smells Like Vinegar

This is normal. Simply wash your item before wearing it. If your item is damaged after the first wash but before wearing it for the first time, contact us at support@cre8tuitiveshop.com.

Media Inquiries

If you are a member of the media and have a press inquiry or would like to feature Cre8tuitive ™ in your publication or media outlet, please email info@cre8tuitiveshop.com and we will reach out to you as soon as possible.

Suggestions

We are always looking for ways to improve and value your feedback. If you have any suggestions or ideas for Cre8tuitive ™ , please email us at info@cre8tuitiveshop.com and let us know how we can better serve you.

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© 2023 Cre8tuitive TM. All Rights Reserved.

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